WADFOW Philippines – Shipping & Order Terms
At WADFOW Philippines, we aim to provide you with the highest quality products in pristine condition. Please take a moment to review our Shipping and Order terms:
Quality Control
All orders are carefully inspected and tested (if applicable) to ensure their condition and functionality prior to shipment.
Sealed Items
Certain products come in factory-sealed packaging. These items are not opened or tested by WADFOW Philippines, as we rely on the manufacturer’s own quality control procedures.
Damage During Transit
Although we pack all orders securely, damage may occasionally occur during delivery due to courier handling, which is beyond our control.
If you notice any damage upon delivery, please file a complaint directly with the delivery service immediately.
We will fully cooperate and provide any necessary documentation to support their investigation.
Incomplete, Incorrect, or Defective Items
If you receive an incomplete, incorrect, or defective item, please contact us immediately.
We will initiate an investigation to resolve the issue. If the item is confirmed to be incorrect or faulty, you may be asked to return it first.
Once we receive and inspect the returned item, we will send a replacement promptly.
Special Delivery Arrangements
If your order weighs more than 50 kg, contains chemicals or flammable materials, or meets other specialized delivery conditions, we may need to arrange a custom delivery.
Shipping costs may vary depending on your location and the nature of your order.
Non-Serviceable Locations
In rare instances where delivery to your location is not available through our partner couriers, we will arrange a nearby store pickup.
Our team will notify you and provide complete details for a convenient collection process.
System or Shipping Fee Discrepancy
Occasionally, due to technical issues or outdated data, the shipping fee displayed at checkout may be incorrect or unavailable.
If this occurs, WADFOW Philippines reserves the right to cancel the order while we resolve the discrepancy or update our system.
We will inform you promptly if your order is affected.
Cash on Delivery (COD) Orders
All COD orders will go through a verification process before shipment.
Our team may contact you to confirm your order and delivery information. If we cannot reach you or receive no response, we reserve the right to cancel your COD order to prevent fraud or delivery issues.