ORDERING
1. How do I place an order on WADFOW Philippines?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps and choose your preferred payment method.
2. Do I need to create an account to order?
No, but creating an account allows you to track orders, save your details for future purchases, and receive exclusive updates.
3. What payment methods do you accept?
We accept major credit/debit cards, Paymaya, GCash, QRPh, and Cash On Delivery.
4. Can I modify or cancel my order after placing it?
If your order hasn't been processed or shipped yet, contact us immediately. Once processed, modifications or cancellations may not be possible.
5. How will I know if my order is confirmed?
You will receive a confirmation email with your order details after successful checkout.
6. Can I save items in my cart for later?
Yes, but please note that items are not reserved and may go out of stock.
SHIPPING & DELIVERY
7. How long will it take to receive my order?
- Standard Shipping: 3–5 business days
- Same-Day Delivery: Available in Metro Manila only
8. Do you deliver nationwide?
Yes, we ship orders across the Philippines. Some remote areas may have longer delivery times.
9. How much is the shipping fee?
Shipping fees are calculated at checkout based on your location, weight of the item(s), and shipping method.
10. Can I track my order?
Yes. A tracking number will be provided via email once your order has shipped.
11. Do you offer international shipping?
Currently, we only ship within the Philippines.
12. Do you offer cash-on-delivery (COD)?
Yes, we do accept Cash on Delivery (COD) for your convenience. Once your order is placed and verified, we will proceed with delivery promptly.
Please note: In rare cases where the item is of high value, we may require a partial upfront payment to confirm the order. This helps ensure a smooth and secure delivery process.
RETURNS & EXCHANGES
13. How do I return a product?
To return a product, ensure it meets the following conditions:
- Hidden or factory defects must be assessed
- Items must be unused, with tags, and in original packaging
- Return must be initiated within 15 days of receiving the item
- Original sales invoice is required
14. Who pays for return shipping?
- Within 15 days: WADFOW Philippines will shoulder the return shipping fee.
- After 15 days: Buyer shoulders all shipping fees.
15. What if the item is defective?
If the defect is proven after assessment, we will replace the item or issue store credit.
16. Can I return an item due to a change of mind?
Yes, but it must be in original condition and packaging, unused and undamaged.
17. Are there fees for Change of Mind returns?
Yes, for credit card payments, a 3% processing fee applies to Change of Mind returns.
REFUNDS & STORE CREDIT
21. How long will it take to receive my refund/store credit?
Store credit is issued within 7 business days upon validation of your return.
22. Can I exchange my item for something else?
Yes, provided it's within 15 days and the value is equal. If your chosen replacement costs more, you’ll pay the price difference.
23. What happens if the item I want to exchange for is out of stock?
You may either wait for restocking or choose another item of equal value.
24. What if I lost my sales invoice?
Unfortunately, we cannot process returns or exchanges without the original receipt.